Returns & Refunds
Not satisfied? We make returns simple. 14-day hassle-free returns on eligible items — no complicated forms, no runaround.
- 14-Day Returns
- Free Return Shipping
- Full Refunds
How Returns Work
- Day 1–3Request ReturnContact our team to initiate a return request. Approve conditions verified.
- Day 3–5Ship Item BackPack item in original packaging and drop off at a carrier. We provide a pre-paid label.
- Day 5–10InspectionOur team inspects the returned item within 2 business days of receipt.
- Day 10–14Refund IssuedRefund is processed to your original payment method within 3–5 business days.
What Can Be Returned
To qualify for a return, items must meet the following conditions. Review carefully before initiating a request.
Eligible for Return
- Unopened devices in original packaging
- Items received damaged or defective
- Wrong item delivered
- Accessories with manufacturing defects
- Items not as described on listing
Not Eligible for Return
- Opened smartphones or tablets
- Items damaged by misuse or accidents
- Products missing original packaging
- Software or digital downloads
- Items purchased during final sale events
- Products with broken seals
Special Cases
Damaged on Arrival
Report within 48 hours with photo evidence. We will ship a replacement immediately at no cost or issue an instant full refund.
Warranty Claims
Manufacturing defects within the warranty period are handled through our authorized service centers. We cover all repair costs.
Wrong Item Sent
If you received the wrong product, contact us immediately. We'll arrange collection and ship the correct item with priority delivery.
Refund Methods & Timing
- Credit / Debit Card3–5 business daysRefund appears on your statement based on your bank's processing time.
- Store CreditInstantOpt for store credit and receive 105% of the refund value as a bonus.
- Bank Transfer5–7 business daysFor cash on delivery orders. We'll contact you for bank details.
Frequently Asked Questions
Everything you need to know about our return process.
How long do I have to return an item?
You have 14 days from the date of delivery to initiate a return. Items must be in original condition with all accessories and packaging.
Will I get a full refund?
Yes, eligible returns receive a full refund including the original shipping cost. Return shipping is free via our pre-paid label.
What if my device arrived damaged?
Report damaged deliveries within 48 hours of receipt with photos. We'll arrange an immediate replacement or full refund — no questions asked.
Can I exchange instead of refund?
Absolutely. During the return process you can choose exchange for a different model, color, or product of equal value.
How long does the refund take?
Once we receive and inspect your item (1–2 business days), refunds are processed within 3–5 business days depending on your bank.
What about warranty repairs?
Products covered under manufacturer warranty are handled through our authorized service centers. Contact us to arrange repair or replacement.